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Customer Services for General Enquiries

If you need help with a question or query, contact our friendly and helpful Customer Services department. They can answer questions on a wide range of topics, from listed buildings enquiries to grant-aid to volunteering with us, and much more.

Telephone

0370 333 0607

Normal operating hours:

  • 08:30 - 17:30 Monday to Friday (1 October - 31 March)
  • 08:30 - 18:30 (1 April - 30 September)

Operating hours during Christmas and New Year:

  • Thursday 24 December 08.30 - 15:00
  • Friday 25 - Monday 28 December Closed
  • Tuesday 29 - Thursday 31 December 09:00 - 16:00
  • Friday 1 January Closed
  • Saturday 2 January 09:00 - 17:00
  • Sunday 3 January Closed
  • Monday 4 January 08:30 - 17.30 (normal hours)

Campaigns and projects

0370 3330608

Textphone

0800 015 0516

Operating hours:

  • 08:30 - 17:30 Monday to Friday (1 October - 31 March)
  • 08:30 - 18:30 (1 April - 30 September)

Local offices, the Designation team and Archive Services are closed on bank holidays and for approximately two weeks over the Christmas period.

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