This browser is not fully supported by Historic England. Please update your browser to the latest version so that you get the best from our website.

Contact Us About Advisory Services

We are committed to being transparent, clear and timely in the way we work. Our Charter sets out our role and remit, and explains what we need from you in order to provide advice.

We welcome feedback on the service you receive from us.

When contacting our staff, please ensure you have the appropriate information so we can identify the case you are referring to.

If you know the name of our member of staff working on the particular case, please telephone them directly. If they are unable to resolve the issue to your satisfaction, please write to the Planning and Conservation Director in the relevant Local Office who will look into and clarify the circumstances of the case.

If you disagree with our advice and the responses you have received from both the member of staff dealing with the case and the Planning and Conservation Director, you can contact the National Planning and Conservation Director:

Chris Smith
National Planning and Conservation Director
Historic England
The Engine House
Fire Fly Avenue
Swindon SN2 2EH.

If he is unable to explain our position to your satisfaction, you can contact our Chief Executive:

The Chief Executive
Historic England
1 Waterhouse Square
138-142 Holborn
London EC1N 2ST

Making a formal complaint

If you consider that we have not followed our own published procedures and wish to make a formal complaint, please contact the Historic England appointed Compliance Officer:

Statutory Consultee Compliance Officer
Historic England
1 Waterhouse Square
138-142 Holborn
London EC1N 2ST

If this does not resolve your issue, you may ask any Member of Parliament to refer your complaint to the Parliamentary Ombudsman:

The Parliamentary Ombudsman
Millbank Tower
Telephone 0345 0154033

Was this page helpful?