How We Use Information

We will process your personal information in accordance with our obligations under applicable data protection laws and regulations, for the following reasons and in order to:

  • Perform tasks carried out in the public interest or in exercise of the official authority vested in us under the National Heritage Act 1983 (for example providing advice on listing applications, providing pre-application advice, assessing applications for planning permission or listed building consent)
  • Comply with applicable laws and regulations, and requests from statutory agencies
  • Provide you with the services, products or information you have asked for - such as processing applications or responding to requests for information
  • Record any contact we have with you for internal administrative purposes.
  • Process sales transactions, donations or other payments and verify financial transactions (including processing Gift Aid)
  • Provide you with information about; our work in championing, protecting and educating people about the historic environment; campaigns, events and fundraising appeals; activities and how you can take part; opportunities to volunteer and work for us; and the services we provide or provide access to
  • Manage your communication preferences with us generally (if you ask not to receive marketing materials we will keep a record of this)
  • Perform research such as user satisfaction surveys
  • Notify you about changes to our services
  • Ensure that content from our website is presented in the most effective manner for you and for your computer / mobile device

In order to better understand your interests and preferences, we may use profiling and screening techniques to ensure the communications we have with you are relevant and timely, and to provide an improved experience for our audiences.

Historic England asks customers to 'opt-in' for marketing communications. We use Legitimate Interests as our legal basis for processing personal data in some limited circumstances for fundraising. We always conduct a balancing test to ensure the rights of our supporters are maintained. You have the right to ask Historic England to stop using your personal data for marketing purposes. Please contact [email protected] for further information.

Historic England operates on a number of social media platforms and although this policy covers how we use any data collected from these sites we bear no responsibility for how these third party providers may use your information. We recommend you read the privacy policy of the social media website before sharing data and make use of the privacy settings and reporting mechanisms stated within to control how your data is used. Historic England Blog and Social House Rules are available at

We use donations and support from others in order to champion and protect England's historic environment. From time to time we will contact supporters with fundraising material and communications. Your information may be shared with us by third parties, for example fundraising sites like JustGiving. They will do so pursuant to their own policies on data protection and privacy. Please check their privacy policy when you provide your information to them.

In order to carry out our statutory purposes it is necessary for us to engage with a wide range of heritage stakeholders. We collect and use personal data such as work email addresses to communicate with individuals in a professional capacity (for example Heritage Champions, Conservation Officers, Historic Environment Records Officers) to keep you up to date with our activities. As this relates to our public function we will not seek consent to send out communications of this type to individuals acting in their professional capacity.

IT system testing

IT systems must be tested thoroughly as part of their implementation in order to avoid errors in the way that data is processed and to avoid data protection breaches. To ensure systems are tested thoroughly copies of live data from existing systems are sometimes used.

It would not be possible to invent datasets for this purpose as it would be difficult to create a sufficiently large dataset to cover the vast number of possible combinations that occur in reality. If you have submitted personal data to us your data may go through this process. Personal data held in test environments is subject to technical and organisational controls to ensure it is stored securely and is contained within the development environment.

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