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© Historic England DP181165
© Historic England DP181165

Our Behaviours

In our drive to champion and protect England's historic places we are defined by the people and culture of our organisation. Diversity is key to our success; however, we have identified some core behaviours or characteristics that enable us to be successful in our aims.

Whichever role you take on within Historic England you will ideally be able to demonstrate a range of the following behaviours. Click on the links below to find out more.

Leading effectively

  • Builds cohesive teams and develops others
  • Is committed to and shows unified leadership
  • Strikes a balance between local and central control
  • Keeps promises and demonstrates integrity
  • Accepts risk and manages it well
  • Motivates and engages others
  • Uses good commercial judgement when required
  • Encourages an acceptable work/life balance
  • Sets clear and achievable objectives
  • Considers personal impact and adapts style
  • Delegates appropriately and empowers others
  • Is fair and consistent

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Deciding effectively

  • Prioritises effectively
  • Considers corporate priorities when making decisions
  • Outcome focused
  • Makes timely and clear decisions with confidence
  • Consults proportionately with relevant stakeholders
  • Considers the impact of decisions on stakeholders
  • Takes a pragmatic approach
  • Is open-minded and prepared to discuss
  • Engages early with problems
  • Works to the spirit not the letter
  • Supports decisions made despite personal views

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Communicating openly

  • Thinks of the audience
  • Uses plain English
  • Celebrates success
  • Actively communicates in a clear, timely and targeted way and checks understanding
  • Is open, honest and candid
  • Uses appropriate ways to communicate
  • Offers constructive feedback and context
  • Explains intended outcomes and is prepared to say no
  • Actively listens
  • Constructively shares opinions
  • Challenges appropriately

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Working together

  • Shows mutual respect and builds trust
  • Proactively supports and helps other departments
  • Is aware of impact of own role on others
  • Understands purpose of own and other departments
  • Welcomes opportunities to work on cross functional projects
  • Communicates and shares information between departments
  • Values the contribution, and expertise of others irrespective of department, grade or role
  • Uses local knowledge
  • Recognises the performance of others and says thank you

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Continuous improvement

  • Takes personal responsibility and sees things through
  • Measures, evaluates, reviews and uses results to improve
  • Aspires to high, but achievable, standards
  • Has a wider view of the world / operates with a broader context
  • Recognises mistakes and learns from them
  • Seeks feedback and acts upon it
  • Recognises opportunities and takes the initiative
  • Seeks additional responsibility
  • Looks for the appropriate, pragmatic solution
  • Embraces and uses technology appropriately

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Dedicated to Historic England

  • Understands and demonstrates relevance of our work to England's historic environment
  • Champions Historic England and its purpose
  • Takes pride and promotes what we do
  • Works with colleagues to find solutions
  • Avoids duplication of effort
  • Is enthusiastic and energetic
  • Is inquisitive and professionally curious
  • Understands and contributes to corporate goals

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Customer focus

  • Builds positive relationships with customers
  • Works in a joined up way with colleagues to support customers
  • Demonstrates good customer service
  • Recognises and gives feedback on good service
  • Accessible and approachable
  • Honest, clear and transparent
  • Manages expectations and responds in agreed timescales
  • Creates processes with the customer in mind
  • Says no in a constructive way, explains why and shows empathy
  • Owns issues and sees them through to a conclusion

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