Village Cross, High Street, Stanton

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Village Cross, High Street, Stanton, Gloucestershire © Historic England DP139043

Survey of Listed Building Owners and Occupiers

In 2015, Historic England commissioned the first comprehensive survey of owners of listed residential buildings. This was followed by a similar survey in 2017 sponsored by Ecclesiastical Insurance. In 2018, a third survey was completed, this time focusing on the experience of business occupiers of listed buildings.

This series of surveys aims to build Historic England's and the heritage sector’s understanding of the challenges and opportunities of owning and occupying a listed building amongst large groups of heritage custodians.

2018 Survey of Listed Building Commercial Occupiers

In 2018, Historic England commissioned a national survey of businesses occupying listed properties. This is the third in a series of surveys about the contemporary ownership and use of listed buildings, but is the first to focus on business occupiers. The survey is supported by Ecclesiastical, a specialist insurer of heritage and faith properties, fine arts, charities, educational establishments and private clients.

Ecclesiastical - Heritage Insurance Logo

The survey was conducted by QA Research and included 509 telephone surveys undertaken during Autumn 2018, complemented with 15 in-depth qualitative interviews with a cross-section of businesses.

The research objectives were to:

  • Identify the benefits and issues or challenges of working in and occupying a historic building
  • Investigate experiences and opinions of the Listed Building consent process
  • Establish perceptions on business risks and insurance choices
  • Add to the existing evidence base from previous research

To accompany the main report QA Research also produced a one page infographic outlining some of the key findings.

2017 Survey of Listed Building Owners

The 2017 survey of owners of listed residential buildings was issued to a total sample of 10,200 listed building owners through a covering letter and postal survey. Interlocking quotas were used for region and listing grade to ensure sufficient sample size for sub group analysis. The number of respondents who completed the main survey was 1,345, which represents a 12.8% response rate. The numbers were sufficient to explore the response differences by region and grade, which are reported in the full report. The research also included a survey of owners of buildings in conservation areas to act as a comparison for the data.

The focus of the 2017 survey is on:

  • Listed buildings owners' experiences of the planning system
  • Experience of insuring listed buildings
  • Repair and maintenance: types or works undertaken and by whom
  • Owners’ sources of information and advice
  • Work and commercial activity at the property

The survey of listed building owners 2017 was sponsored by Ecclesiastical Insurance.

To accompany the main report a two page infographic document outlining some of the key findings was produced.

Mixture of building styles in street
New Street, Henley, Oxfordshire © Historic England DP074893

Listed building owners survey 2015

This year's survey builds on evidence gathered in 2015 as to the experiences of listed residential building owners.

Explore findings from the 2015 survey:

Anyone interested in this should contact the Social and Economic Research team (contact details below).

Free guide for owners

A Guide for Owners of Listed Buildings has been prepared by Historic England to answer some of the most commonly asked questions by those who live in or care for listed buildings.

A Guide for Owners of Listed Buildings

Published 15 September 2016

This guide has been put together to answer some of the most commonly asked questions by those who live in or care for listed buildings.

Learn more
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